When a matter is changed to a different Practice Code in ProLaw/Elite, you must allow the workspace generator to create a new workspace for the matter in iManage.1- Log into the SQL server containing the ProLaw Database & Import jobs (Ex. SQL02)2- Open ProLaw and search for the matter to be updated, to verify the […]
iManage – Matter Code Change Read More »
When using FileSite 9 Update 4 with Outlook 2010 (up to date as of this post) it is possible to have view corruption on various FileSite folders. When the error occurs, it will corrupt the ribbon (so you cannot even change the view) and remove various tabs. You may or may not be able
FileSite 9 Update 4 and Outlook 2010 error: “Outlook cannot display this view” Read More »
If you file a zipped archive, the name of the zip file as well as the zipped file’s contents are indexed. However, if you search for the file name of a file that is in that zip, it will not return any results. This is by default, and needs a slight adjustment on the IDOL
Autonomy IDOL Indexer does not index zipped file names by default Read More »
If you are migrating to, or have imported emails into FileSite, you may not have the header information imported from the email. This can include the To, From, Sent Time, and Received Time. Luckily, Autonomy has a utility to open the emails and import the header information, but it requires a decent amount of setup
FileSite: Emails that have no header information from import Read More »
If you are receiving search results that appear to not have documents you are sure should be there, moved your indexer to another server, or the Worksite DiffTool is not resolving missing document issues, this may assist support in tracking down your problem. To run a check on the database, new indexing and full-text searching
Verifying the WorkSite IDOL index database for missing or corrupt documents Read More »
While using FileSite and the Email Management Toolbar, some users find it helpful to have the emails that they file show up in the document worklist. This guide will explain how to enable the filed emails to be listed. The pre-requisites are Outlook 2007/2010 with EMM (Email Management Module) and FileSite installed, a FileSite Server with
FileSite: Emails on your Document Worklist Read More »
“Is there something wrong with the server?” If you haven’t heard this before, it’s only a matter of time. For those of you who have, you know it’s a frustrating inconvenience to your organizations productivity. Issues with your IT infrastructure can happen any time night or day and can lead to a stressful few minutes
Advantages of Remote Monitoring Read More »
