If you are about to open a support ticket or are having issues with ProLaw XII it’s possible to enable extended logging to help troubleshoot the issue. In order to make this useful, you would need to turn on logging, then attempt to reproduce the error. To Turn on logging: 1 – Close any existing […]
Enable Extended Logging in ProLaw XII for troubleshooting Read More »
If you are running the latest version of ProLaw 12 with SP1, your users have the ability to file emails and view case information directly in Outlook. This post will not go into detail on how to install or configure, but point out some issues that could arise during the rollout of the Outlook View.
Tips for using the Outlook View with ProLaw 12 SP1 Read More »
Most attorneys at law firms use laptops as they are working from various locations. They typically will be connected via wifi when working out of hotels, airports, or client offices as it is the most convenient. The potential problem with this is when they are back in the office, typically on a docking station, working locally.
Network Priorities Read More »
I ran across an issue with a client regarding VBA code. Client was searching for “Email: user@firm.com” and replacing it with a different email address. The code would not always find the whole string, or only replace some of the items. In reviewing the code, the ultimate solution was simple to deploy. Current search string: “EMAIL:
VBA and Word: Searching for strings with non-alpha characters Read More »
ecently a client opened a support ticket due to an issue with their ebill statement formats. Spaces were being “removed” from the final bill. The reference field for the infomation showed a space between words, but the corresponding txt file that generated showed none! The ebill files were rejected as a result of the missing space. The resolution was as
Ebills having strange formatting issues in ProLaw? Read More »
There are many law firms and businesses that utilize VBA in their Word templates for user forms or automation. This post will show you some tips for using VBA in your templates. 1 – Protect your code! The most important part of VBA coding is to protect your work. This can be from [advanced] users
There are some non-standard considerations to review prior to upgrading or installing! According to support, there are some potentially undocumented settings that must be in place. There could be future items added to this list: 1 – You must disable UAC (User Account Control) on the local workstations While Prolaw will function at its basic
Going to Prolaw 12? Some considerations Read More »
This guide will cover the various aspects of replication for a Prolaw SQL server. If you have a replicated environment and are updating any aspects of Prolaw such as the custom tabs or updating Prolaw itself, you will need to stop replication first. You may also refer to this guide if you need to set
Prolaw and SQL Replication – Creating, Breaking, and Updating Prolaw Read More »
If you file a zipped archive, the name of the zip file as well as the zipped file’s contents are indexed. However, if you search for the file name of a file that is in that zip, it will not return any results. This is by default, and needs a slight adjustment on the IDOL
Autonomy IDOL Indexer does not index zipped file names by default Read More »
Recently, I ran into an issue where a piece of software that integrates with exchange had “merged” some of the user’s contacts resulting in many contacts going missing from the accounts. There are various ways to resolve this from backups, and I’ll mention three in this post. Due to the issues with this particular setup,
Recovering data from Microsoft Exchange 2007 Read More »
