If you are about to open a support ticket or are having issues with ProLaw XII it’s possible to enable extended logging to help troubleshoot the issue. In order to make this useful, you would need to turn on logging, then attempt to reproduce the error. To Turn on logging: 1 – Close any existing […]
Enable Extended Logging in ProLaw XII for troubleshooting Read More »
If you are running the latest version of ProLaw 12 with SP1, your users have the ability to file emails and view case information directly in Outlook. This post will not go into detail on how to install or configure, but point out some issues that could arise during the rollout of the Outlook View.
Tips for using the Outlook View with ProLaw 12 SP1 Read More »
Most attorneys at law firms use laptops as they are working from various locations. They typically will be connected via wifi when working out of hotels, airports, or client offices as it is the most convenient. The potential problem with this is when they are back in the office, typically on a docking station, working locally.
Network Priorities Read More »
Non-Standard Ticket Priorities As a company that works with Autotask every single day, it is imperative that every aspect works effectively and efficiently in order to ensure that we can monitor our company projects. Therefore, while working with Autotask today, I identified that some of our ticket priorities were non standard. As a result, the
Autotask Non standard Ticket Priorities Read More »
I ran across an issue with a client regarding VBA code. Client was searching for “Email: user@firm.com” and replacing it with a different email address. The code would not always find the whole string, or only replace some of the items. In reviewing the code, the ultimate solution was simple to deploy. Current search string: “EMAIL:
VBA and Word: Searching for strings with non-alpha characters Read More »
ecently a client opened a support ticket due to an issue with their ebill statement formats. Spaces were being “removed” from the final bill. The reference field for the infomation showed a space between words, but the corresponding txt file that generated showed none! The ebill files were rejected as a result of the missing space. The resolution was as
Ebills having strange formatting issues in ProLaw? Read More »
There are many law firms and businesses that utilize VBA in their Word templates for user forms or automation. This post will show you some tips for using VBA in your templates. 1 – Protect your code! The most important part of VBA coding is to protect your work. This can be from [advanced] users
There are some non-standard considerations to review prior to upgrading or installing! According to support, there are some potentially undocumented settings that must be in place. There could be future items added to this list: 1 – You must disable UAC (User Account Control) on the local workstations While Prolaw will function at its basic
Going to Prolaw 12? Some considerations Read More »
An Exchange user accidentally SHIFT+Deleted an important Outlook Inbox subfolder with numerous subfolders of its own. There is a full nightly Exchange backup with Symantec Backup Exec 2010 R2 on tape. The Exchange 2010 database is installed on the D-drive of the server with 840 GB of free space—more than enough for staging. (Staging is
Stage Exchange Backup Exec Restore Job to Alternate Path Read More »
This guide will cover the various aspects of replication for a Prolaw SQL server. If you have a replicated environment and are updating any aspects of Prolaw such as the custom tabs or updating Prolaw itself, you will need to stop replication first. You may also refer to this guide if you need to set
Prolaw and SQL Replication – Creating, Breaking, and Updating Prolaw Read More »
